Security and verification
How to handle a message that claims to come from the estate.
The estate never asks for
A full banking password
No genuine message from the estate asks for a full online-banking password, in any format, for any reason.
A one-time passcode
Codes sent to your phone or email authorise actions on your accounts. The estate never asks you to read one out or forward one.
A move to a personal chat app
Account matters stay on official channels. A request to continue on WhatsApp, Telegram or a personal number is a warning sign.
An upfront fee to release money
No genuine loan from the estate requires a fee, deposit or 'insurance payment' before funds are released.
Reporting
Forward the suspicious message to [email protected] without clicking the links it contains. Include the sender address, the date and time it arrived, and any reference number it quotes.
If you have already responded to a message you now doubt, contact [email protected] as well so the account team can check for activity.
Verification
The official domain register on this site lists every domain the group operates. A claim that does not trace back to one of those domains should be treated as unverified.